Position Summary 

The Senior IT Support Specialist will serve as an escalation point for complex technical issues, mentor junior staff, and maintain strong relationships with our clients. This role requires advanced troubleshooting capabilities across multiple technology platforms, exceptional communication skills, and the ability to drive technical solutions that align with client business needs. 

Key Responsibilities 

• Provide advanced (tier 2-3) technical support for complex issues across diverse client environments 
• Serve as an escalation resource for junior technicians and help desk staff 
• Develop and implement technical solutions that address recurring client issues 
• Configure, deploy, and troubleshoot servers, networks, and complex software systems 
• Create and maintain technical documentation, including procedures and knowledge base articles 
• Participate in client onboarding and implementation projects 
• Conduct proactive system health checks and remediate identified issues 
• Mentor and train junior technical staff on best practices and technical skills 
• Build and maintain strong relationships with key client contacts 
• Participate in on-call rotation for after-hours emergency support 
• Collaborate with other teams to improve service delivery processes and client satisfaction 

Qualifications 

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 
• 5+ years of progressive IT support experience, with at least 2 years in an advanced support role 
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, and network infrastructure 
• Experience with virtualization technologies (VMware, Hyper-V) 
• Proficiency in troubleshooting complex, multi-system technical issues 
• Understanding of IT security principles and best practices 
• Experience with RMM (Remote Monitoring and Management) tools and PSA systems 
• Excellent communication skills, both written and verbal 
• Strong customer service orientation with ability to translate technical concepts for non-technical users 
• Demonstrated ability to work independently and prioritize multiple competing demands 

Required Certifications 

• CompTIA A+ and Network+ or equivalent certifications 
• Microsoft certifications (MCP, MCSA, or Microsoft 365 certifications) preferred 

Preferred Experience 

• Previous experience in an MSP environment supporting multiple clients 
• Cloud platform experience (Microsoft Azure, AWS, Google Cloud) 
• Knowledge of backup and disaster recovery solutions 
• Experience with scripting and automation (PowerShell, Python, etc.) 
• Familiarity with compliance frameworks (HIPAA, PCI DSS, etc.) 
• Experience with VoIP systems and unified communications 
• ITIL certification or knowledge of ITIL processes 

What We Offer 

• Competitive salary commensurate with experience 
• Comprehensive benefits package including health, dental, and vision insurance 
• 401(k) retirement plan with company match 
• Paid time off, holidays, and professional development time 
• Career advancement opportunities and certification support 
• Collaborative work environment with exposure to diverse technologies 
• Flexible work arrangements with remote options available 

We are an equal opportunity employer committed to diversity in the workplace. Qualified candidates from all backgrounds are encouraged to apply. 

Position Summary 

The Senior Network Engineer will play a key role in our service delivery team, providing expert network design, implementation, and troubleshooting services to our clients. This position requires a deep understanding of enterprise networking technologies, strong problem-solving abilities, and excellent client communication skills. 

Key Responsibilities 

Design, implement, and maintain complex network solutions for clients including LAN/WAN infrastructure, SD-WAN, VPN, and wireless networks 

Provide tier 3 technical support for escalated network-related issues 

Develop and implement network security controls and best practices 

Create and maintain detailed network documentation including diagrams, configurations, and standard operating procedures 

Perform network assessments and make recommendations for improvement and optimization 

Configure and support network equipment including routers, switches, firewalls, and wireless access points 

Lead and mentor junior networking staff 

Participate in on-call rotation for after-hours support 

Collaborate with cross-functional teams to ensure network integration with other IT systems 

Stay current with networking technologies and industry best practices 

Qualifications 

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 

5+ years of hands-on experience with enterprise network design, implementation, and troubleshooting 

Strong knowledge of networking protocols and concepts (TCP/IP, OSPF, BGP, VLANs, QoS, etc.) 

Experience with network security design and implementation 

Proficiency with network equipment from major vendors (Cisco, Juniper, Fortinet, Meraki, etc.) 

Experience with network monitoring tools and techniques 

Strong analytical and problem-solving skills 

Excellent written and verbal communication abilities 

Ability to work in fast-paced environments with changing priorities 

Required Certifications 

Cisco CCNP, Juniper JNCIP, or equivalent network certification 

Additional security certifications (CISSP, CEH, etc.) are a plus 

Preferred Experience 

Experience in an MSP or client-facing technical role 

Knowledge of cloud networking (AWS, Azure, GCP) 

Experience with network automation and scripting (Python, Ansible, etc.) 

Familiarity with SD-WAN technologies and implementation 

Understanding of compliance requirements (HIPAA, PCI DSS, etc.) 

Experience with VoIP and unified communications systems 

What We Offer 

Competitive salary based on experience and certifications 

Comprehensive benefits package including health, dental, and vision insurance 

401(k) retirement plan with company match 

Professional development opportunities and certification support 

Collaborative work environment with opportunities for career advancement 

Remote work flexibility with some onsite client visits required 

We are an equal opportunity employer committed to diversity in the workplace. Qualified candidates from all backgrounds are encouraged to apply. 

Position Summary 

The Chief Operating Officer (COO) will be responsible for overseeing all operational aspects of our MSP business, ensuring service excellence, operational efficiency, and sustainable growth. This executive position will work closely with the CEO and leadership team to develop and implement strategic initiatives that align with our company vision. 

Key Responsibilities 

• Develop and execute operational strategies that support the company's business objectives and growth targets 
• Oversee service delivery operations, ensuring high quality standards, client satisfaction, and operational efficiency 
• Lead and develop the operations team, including technical delivery, project management, and client support functions 
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and efficiency 
• Optimize internal processes and systems to enhance productivity and profitability 
• Manage vendor relationships and partnerships to ensure optimal service delivery 
• Develop and manage departmental budgets and resource allocation 
• Foster a culture of continuous improvement, innovation, and client-focused service excellence 
• Support the development and implementation of cybersecurity and compliance frameworks 

Qualifications 

• Bachelor's degree required; MBA or relevant advanced degree preferred 
• 10+ years of progressive operational leadership experience, preferably in the MSP, IT services, or technology sector 
• Proven track record of successfully scaling operations in a service-based organization 
• Strong understanding of managed IT services, cybersecurity, and network infrastructure 
• Experience with professional services automation (PSA) and remote monitoring and management (RMM) tools 
• Excellent leadership skills with the ability to motivate and develop high-performing teams 
• Strong analytical and problem-solving capabilities 
• Exceptional communication and relationship-building skills 
• Strategic thinker with the ability to execute tactically 

Preferred Experience 

• Previous C-level or senior leadership role in an MSP or technology services company 
• Experience with MSP industry best practices and frameworks (ITIL, etc.) 
• Background in implementing operational efficiency initiatives and quality management systems 
• Understanding of financial management in a service-based business 
• Familiarity with industry regulations and compliance requirements (HIPAA, GDPR, etc.) 

What We Offer 

• Competitive compensation package including performance-based incentives 
• Comprehensive benefits including health, dental, vision, and retirement plans 
• Professional development opportunities 
• Collaborative and innovative company culture 
• Opportunity to shape the future of a growing technology services organization 

We are an equal opportunity employer committed to diversity in the workplace. Qualified candidates from all backgrounds are encouraged to apply at HR@affinITmsp.com.